Account

Which VPN protocols does VPN.Express support?

VPN.Express supports state of the art VPN protocols such as: OpenVPN, L2TP, PPTP and our own proprietary protocols.

Where can I find an overview of my VPN account?

In the account information page you can find details on your account's usage, billing and plan. To access it, please follow these steps: * Login to your account (https://vpn.express/login) * Click on My Accounts on the left * Choose the VPN account you wish to see, and click on the Acount button to the right

Which VPN server should I choose?

Trying to figure out which VPN.Express server to connect to can often lead to a fair amount of confusion.But in general you can choose the Protocol according to the activity you are willing to accomplish with , for more details about security protocols you can check the software download page (https://vpn.express/downloads)

How can I upgrade my account?

If you wish to have more than one simultaneous connectionto VPN.Express, you can choose to upgrade your account. To do so, please perform as follows: * Access the client area here (https://vpn.express/login) * in the dashboard area click on packages, then choose the VPN plan you are interested in. * approve it and you're good to go :)

How can I contact the support?

You are always welcome to contact us by clicking "contact Support" or through the online chat in our site. You can also send as an email to support@vpn.express (mailto:support@vpn.express), we promise to answer very quickly 24/7.

My account isn't active/has been suspended

At some instances of account creation we take extra measures to ensure the security of the customer who made the order. These measures include sending a verification SMS or receiving a photo of the credit card used to make the payment. If your account isn't active or has been suspended please send us such a photo of both sides with details hidden as described below at support@vpn.express (mailto:support@safervpn.com) to have it unlocked. We appreciate your cooperation in this matter.

I have forgotten my password

If you are not sure what is the password you used when you signed up to VPN.Express , you can always reset it reset password (https://vpn.express/password/reset). If you experience any authentication issues, please contact us atsupport@vpn.express (mailto:support@safervpn.com)

I have forgotten my username

No worries! This is usually an email address that you commonly use. If you don't remember we can help - send us a message atsupport@vpn.express (mailto:support@safervpn.com) and we'll help you figure it out.

What does the service cost?

You can find all our pricing options here: https://vpn.express/order (ttps://vpn.express/order) New: you now have the option to pay in your local currency!

Does VPN.Express store logs of my VPN activity?

VPN.Express takes your privacy very seriously and does not maintain information about the traffic that passed through the servers or usage patterns. We only temporarily maintain the minimum amount of information necessary for billing and troubleshooting purposes, and will not share it with any other entity. For full details please see the VPN.Express Privacy Policy (https://vpn.express/privacy-policy).

Is there a way to try this product?

Yes, we offer a free trial! Just go to our download page: https://vpn.express/register (https://vpn.express/register)and follow the steps. No credit card required. After the free trial, you will have the option to purchase one of our plans if you wish to continue enjoying our product :)

How many devices can I connect my VPN.Express account with?

Well it depends on your plan: Unlimited devices. However, the basic plan allows you to connect with two devices at the same time, the premium and most recommended one allows you to connect up to five devices at a time, and for more freedom, you can chose the Small business plan, and connect up to ten devices at a time! To easily upgrade, please click the link below: https://vpn.express/order

How do I cancel my VPN account?

If you are not satisfied with the service or are experiencing technical difficulties, we always advise to first contact our support team atsupport@vpn.express (mailto:support@safervpn.com) before canceling the account, so we could try and resolve the issue for you. If you still choose to cancel the account, here is how to do so: * login to your client area (https://vpn.express/login) * Click on Cancel next to your existing plan description * Follow the steps After this action is do...

Does VPN.Express store my credit card data?

No, we do not store full credit card data whatsoever. All payments are done via leading merchant gateways, and none of this information is accessible by VPN.Express employees.

Which operating systems do you support?

VPN.Express applications are currently available for: * VPN for Windows (https://vpn.express/downloads/windows) XP and greater * Mac (https://vpn.express/downloads/mac) OS X 10.6 Snow Leopard and greater * Android (https://vpn.express/downloads/android) ICS and higher * iOS (https://vpn.express/downloads/iphone)